No more RSS Evolution technical support?

[ashworth102680]

I have sent many emails to contacts over at "Half Again" with no response whatsoever.  Is support dead over at Half Again?

Three days without so much as an email when my license code doesn't seem to be working to let me into the application is a bit much.

[tomtom]

Hi

Drop Omar a line here with a private msg and Im sure he will get back too you real fast. Half Again guys normally have a great support.

tomtom

[ashworth102680]

Yeah, I've emailed Omar, Scott and Kirill and not one has replied.  I have halfagain.com whitelisted in all spam filters and have never had trouble accepting messages from them in the past either.

[tomtom]

Hmm thats no good ofcourse..

try writing a private msg here on the forum to omar.. Im suprised, he is normally on here everyday and pretty quick to answere...

Anything I can try helping you with?

[ashworth102680]

I cannot find my order @ anywhere, so I cannot active my copy that I bought ....basically I have been on demo 3 days for RSS Evolution and it's expiring today (the demo is).

Basically all I need is my freakin code  

[ashworth102680]

I also find it disturbing that the activation feature within rssE directs me to email support@halfagain.com and I get a bounce back saying that the address isn't active and to contact Omar directly ...which I have been doing for three days straight now.

[ashworth102680]

PM'd Omar earlier when I wrote the above post.  No response.

[tomtom]

Hi

Hmm, well Im alittle short on "activation codes" so I guess Im not much help there... how is going with your "auto template generator"? I remember I downloaded a few of those, simple to use they where

Good luck in finding Omar..he must be on vaccation or something cause he is always on her a few times a day normally....

tomtom

[ashworth102680]

I plan to re-vamp the generator, but if I don't get technical support for the product I paid for, I may have to develop a template generator for someone else's product instead.

Maybe Traffic EQ or Article Dashboard.

Here's a copy of the email I just sent out.  Maybe affecting pre-sales in the forums and stirring up interest in their recent support among existing clients will wake them up (it's pissing me off at this point).

Yo, Guys -

What the hell is going on?  Four(4) days and no response.  We've had much
success working together in the past, but this is seriously pissing me off
and holding up my generation of sites, which is affecting revenue from
AdSense.

Is an email back really so much to ask for?  I have tried calling, emailing
all of you, and also posted publicly in your support forums, yet nobody can
manage to get back to me.

All I need is a friggin code ...just send me my code and we'll call it a
day.  I was recommending your products to many people I know generating
AdSense sites, but am hesitant now since I am seeing how technical support
is being handled over at Half Again.

BTW ...I work in John's Landing ....would it help if I dropped by in person
to confront you face to face? ...just wondering.

This is seriously pissing me off.

Regards,
Will Ashworth

[tomtom]

autch...

That is one upset client!...

im gonna drop you a PM, maybe I have a temp solution...

[Omar]

Wow.. this is some long thread already

Well guys... we are not dead, nor out of business (though some will love to hear that ).

We have some problem with Will's email or something like that.. seems none our replies are received, but no kind of error comes back. So we never knew he does not get our emails.

Anyway, long story short, is all fine now, emailed from a yahoo account .

[tomtom]

Yeah, I thought something was wrong.. You guys always reply quick with help!

tomtom