Blank pages after upload OR when try to access admin area

[Omar]

Hi

I make this a sticky as more people reported that. It is usually not a bug, but some upload errors.

If you experience such blank pages:

1. Reupload all files again or try have a look in the folders from ftp and ones from your computer. Some files may just been skipped.

2. Make absolutely sure your ftp client uses Binary mode.

Sometime when not upload in binary mode you see a Fatal Error:.... but sometime it is just a blank page. We are all humans and do mistakes, i have few users that where absolutely 1000% sure they uploaded in binary mode.. and they didn't.. Just double check that your ftp is forced ot use Binary mode

And always make sure you download the latest zip (unless you did that shortly before your instal try). There may be other bugs fixes or addons since your download (if, as i said is a bit older)

3. If none of that works, shoot me an email with your domain and ftp info

April 5th Edit: There is one more reason for the blank page that we nailed today.
 
There was a bug that was causing this when you had a $ sign or other non-letters or numbers in the mysql password. That bug was fixed in the new installer already on server, but already instaleld ones will need to be manually solved or reinstalled.

The reasons may not be always inside SST, i just had similar issue today that turned out to be Zend Optimizer wrong configuration. There are so many things outside sst that cause issues..

That is why I suggest anyone with such issues to email or PM me with ftp access if no fixes posted here do the trick.

[didley35]

I give up. I have followed the videos. Uploaded from my pc. uploaded the zip file to the created folder. overwritten files. deleted and created new folder and uploaded again. I can get to the part where I'm supposed to login to my store for setup and no matter what I get a blank page. I can't login to the store nor view the site. Yes, I created a DB. Maybe this product should be re-named Store Slacker because right now the only thing it stacks is dust. Any help here?

Thanks,

Brad

[billy]

I had one working but since uploading the latest ebay plugin I was back to a white screen.

On another site I have the same situation.  Google's bots must be blowing fuses with white pages all over the net!

What really annoys me is that nonsense on the sales page "...and from start to finish, it probably took me 4 minutes to create a store that carried about 3000 products."  Get real, it takes more than that to upload the files. A few more minutes creating a database - all this before you start doing the site set up and preferences etc.

My estimate is that if nothing goes wrong you will need at least half an hour - possibly a lot more.  Of course I can only make estimates as I have been unable to get beyond filling in the database info and clicking login.

Even a couple of hours would not be unreasonable for a set up time, so please get rid of this rubbish about 4 minutes.  It's misleading people.

Meanwhile I still have store that could be selling a white cat in a snowfield!

This is particularly annoying for those of us in the UK as there is an inevitable time lag before we get our responses to queries.  Of course, I appreciate that cannot be helped.

Ray

PS.

1.  I did upload in binary mode using WS_FTP PRO.

2.  I chmoded as instructions.

3.  I built a database, created a user and added the user.

Ray

[Omar]

See the edit of the first post.

As about misleading info, i guess Brian refered to "store setup" as set it up after install, not including the upload. If one has dial up connection upload may take half an hour alone.. so i don't think it counts as part of the actual store setup. If you just want a soimple store with some 5 categories and not much of customization, that can be done quite fast. A real nice shop though will probably take more, maybe some will work days untill will be happy with the result.. is all about the goal...

[Dexx]

I'm getting a blank page following uploading with FTP (using latest package as of today)

Changed the permissions of Commons folder, and htaccess...

however when I open the htaccess file in notepad...the file is blank?

Could this be why people are having problems?

[Dexx]

I had trouble with blank problems no matter what I did with the ftp software...

so I decided to do the upload via cPanel and it worked without any problems

food for thought to those having problems!

[j10nnb]

I have been trying to get this running on a subdomain to get a feel for it but also have installed a number of times in binary with different ftp software and still get the blank page.  I get as far as typing in password to set up store then all blank.

[gillian1]

I had trouble with blank problems no matter what I did with the ftp software...

so I decided to do the upload via cPanel and it worked without any problems

I had the same problem too but i uploaded the files using cpanel and it all works fine now!:D

[grannypro]

I had it all working just fine until I came to the part about eBay and CJ, so I downloaded the new SSupdate and now all I get is a white page!  I can access the Cpanel, but nothing else.  I uploaded my files on Hostgaters Cpanel file mgr, they told me that it is in Binary mode and not to chmod the files to 777 but leave them at 755.  So many contradictions, I am quickly getting discouraged.    Perhaps it would be best to delete all the files and start over as I had not entered any data into the store and was still in set-up mode.  Sure would like to get this working!

[Omar]

I had it all working just fine until I came to the part about eBay and CJ, so I downloaded the new SSupdate and now all I get is a white page!  I can access the Cpanel, but nothing else.  I uploaded my files on Hostgaters Cpanel file mgr, they told me that it is in Binary mode and not to chmod the files to 777 but leave them at 755.  So many contradictions, I am quickly getting discouraged.    Perhaps it would be best to delete all the files and start over as I had not entered any data into the store and was still in set-up mode.  Sure would like to get this working!

Not sure what exactly happened, probably some files where corrupted on update upload or not been uploaded binary. Send me ftp access and i will take a look.

[webnut]

I'm now stuck as well.  I can't log in just get a white page.  Omar am sending you an email.

Webnut

[grannypro]

Went out of town for awhile before I was able to solve my problem, now am back and trying to start again.  Completed the upload but when I go to access the website I get this message:

Fatal error: Unable to read 16352 bytes in /home/granny/public_html/index.php on line 0

How do I send you access to my Cpanel by email not through this forum?

[Omar]

That is as i said because not binary upload.

My email is omar [at] halfagain [don] com

[flashdiva]

A blank page is one thing. I'm getting:

404 - Not Found
The page was not found on the domain

Again... all uploaded per instructions. CHMOD'd correctly. Reuploaded from within the files, with Binary. Using FileZilla, which is awesome.

You know? I have several BANS stores running. They indeed went up with very little trouble or confusion.

I am so discouraged tonight, there are no words for it.

These scripts need to work.

===

new note: However... the 404 Error page does indeed show the TITLE: {blog-title}

I have put this on the same domain with BlogSolution, in folder called "store" as shown in the SS video. Interesting. If this indicates that somehow you cannot put a SS on the same domain as BS.... then HOW are these to be "integrated," as you indicate ALL your products are?

Another new note...... When I installed BS on this domain, 48 hours ago, I was getting the EXACT same 404 Error page. I gave up on it (BS). Just now, in going to the 'home page' of the domain... the BS template is now showing. What the hell is going on?

[Omar]

You should first read carefully all the articles in the knowledgebase. They are made with a reason.

http://halfagain.com/knowledgebase/users/kb.php?id=10022&category_id=1&sid2=

That explain why you can not have something else on a BS domain withough making some changes first (to BS htaccess), and what those changes should be.

You would had same issues with BANS too or anything else if trying to put them on same domain with a BS.